Shipping and Returns Info
GENERAL DECOR ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description.
PILLOWS / TEXTILES
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 7-10 days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 days.
Most artwork is made to order. Please allow 6-8 weeks from our vendors for fulfillment and delivery.
Most of our rugs, subject to availability, should ship between 2-3 weeks from the date of your order. Please allow another week for delivery.
Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order. Please allow another week for delivery.
WHAT IS THE GENERAL RETURN POLICY HOUSE OF BUTLER
I have personally selected these products because I love them, but understand that you may need to make a return.
- We must receive the item within 30 days of delivery.
- We will not cover return shipping fees; all return shipping charges are the customer’s responsibility.
- It must arrive at House of Butler. undamaged. The product must be returned in its original packaging. If the order arrives damaged, we cannot provide a refund and you will need to file a claim with your shipping company.
- Once the item is returned undamaged within the 30 day window, we will provide a full refund for the purchase price of the product. The original shipping charges are non-refundable.
- Once the item arrives safely, we will inspect it and issue a credit to the same form of payment that was used to make the original purchase.
- You must obtain a Return Authorization number from House of butler. prior to shipping the packages you wish to return. Please ship all return packages to the following address (make sure to note your order number and RA number)